Delivery

Delivery Information

How much is postage?

UK

£1.99 – Orders under £10.00

£2.99 – Orders over £10.00

FREE - Orders over £75! 

Channel Islands

£3.99 - Orders under £74.99

FREE - Orders over £75!

Orders being shipped to the Channel Islands will be sent Tracked so as to comply with 0% rated VAT regulations.  

 

When can I expect my order?

Most of our orders are dispatched the same day or within 48 hours of purchase from our premises here in Cornwall, pending availability. Once your order is dispatched, we will send you an email to let you know your package is on its way! We estimate you will receive your order in the UK within 1-5 business days of its ship date. Orders placed on a weekend or holiday will be shipped the next business day. Shipping times may vary at peak times, but rest assured we work our hardest to get you your order as quickly as possible.

Once dispatched Royal Mail 2nd Class aims to be delivered in 2-3 working days. 

 

What shipping service do you use?

UK orders are sent with Royal Mail using a 48hour service. Occasionally larger items will be sent with a UKMail courier service.

 

Do you accept international orders?

Yes! We are happy to ship anywhere in the world and ship using Airmail Tracked & Signed (or country equivalent service) or by courier for heavier orders. We charge the actual cost of shipping the item using Royal Mail + a nominal charge for packaging. 

 

Europe (EU Member States) Inc. VAT

up to 100g = £9.50

101g > 250g = £10

251g > 500g = £12.20

501g > 750g = £13.75

751g > 1kg = £15

1kg > 1.25kg = £16.50

1.25 > 1.5kg = £17.75

1.5kg > 1.75kg = £19

1.75kg > 2kg = £20

2kg > 5kg = £21.75

 

Europe (Non EU Member States) Ex.VAT

up to 100g = £7.92

101g > 250g = £8.33

251g > 500g = £10.17

501g > 750g = £11.46

751g > 1kg = £12.50

1kg > 1.25kg = £13.75

1.25 > 1.5kg = £14.79

1.5kg > 1.75kg = £15.83

1.75kg > 2kg = £16.67

2kg > 5kg = £18.13

 

Rest Of World

up to 100g = £8.55

101g > 250g = £9.55

251g > 500g = £12.95

501g > 750g = £15.55

751g > 1kg = £18.10

1kg > 1.25kg = £19.70

1.25 > 1.5kg = £21.30

1.5kg > 1.75kg = £22.85

1.75kg > 2kg = £24.35

2kg > 5kg = £35.90

 

I haven’t received my package yet?

If you think your order might be lost in the post, don’t worry. We would suggest visiting your local sorting office as your first port of call or check with neighbours. 

Please note we dispatch orders Monday - Friday. Saturdays, Sundays and all bank holidays are classed as non-working days, please bare this in mind when waiting for your order to arrive as orders are processed in order of receiving. 

If your order has not arrived within the standard Royal Mail 2nd Class time-frame we will endeavour to help. Please email us at info@sewandquilt.co.uk and we will advise you if your package has a 'Delivered' status by Royal Mail. This means it has been scanned by a postman at your address. Please note we cannot do anything further for parcels that have this status. 

Royal Mail does not consider a parcel lost unless it has been missing 15 days in the UK, 20 days in Europe or 25 days in the rest of the world. If your parcel does not have a 'Delivered' status after this date we will re-send the package or refund where stock cannot be fulfilled. You have 28 days in which to contact us regarding a lost package, we cannot do anything after this time. 

 

DISCLOSURE

Please ensure your shipping address is correct, if you have entered your address incorrectly at the checkout in any way, we cannot be held responsible for any lost or unreceived orders. Orders that are returned to us because of an incorrect or invalid address, or the recipient did not collect the package in the time-allowance will not be liable for a refund, and will be re-posted at your expense. Once an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Once an item has a status of  'Delivered' or 'this was delivered to you or a neighbour' by Royal Mail we will not be held responsible. Any additional shipping costs are non-refundable. You have 28 days in which to contact us regarding a lost package, we cannot do anything after this time. Please notify us of incorrect or faulty goods within 7 days of receiving your order (the 'Delivered' status by Royal Mail). 

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