In the unlikely event you are unhappy with your purchase or you have ordered incorrectly, unused products may be returned within 7 days of receipt for a full refund. Once we receive the returned item(s) the charges will be credited to you (excluding postage costs). Used, opened, and/or final sale items cannot be returned. Fabric cannot be returned, as it is cut to order. Patterns & Books cannot be returned due to copyright reasons.
If you would like to exchange an item, please call us in advance of sending so we can advise if we have the said item is in stock. You will be charged the standard online postage rates, plus any additional funds required to fulfil the order. If the new order value is less you will be refunded to your original payment method.
Please include full details upon return including your full name, telephone number and order number and clear information on any item you would like to exchange to, if required.
Please address returns to Sew and Quilt, Trinity Yard, Quay Street, Penzance, Cornwall, TR18 4BZ. Please ensure all items are sent in protective packaging which will reach us in a re-sellable condition. Please be aware we cannot be responsibility for items that are not received by us, we recommend you use a recorded service.
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